Rexcin Finance Pvt. Ltd. (Brand Name- “Rexcin Finance App”) being a provider of technology driven lending platform, believes that Customer-satisfaction effectively is the most important tool for its sustainable growth. This Grievance Redressal Mechanism articulates our objective to minimize instances that give rise to customer complaints and create a review mechanism to ensure consistently superior service behavior and easy access to transparent, speedy and efficient service to all Customers of the Company.
The contact details of Customer support is prominently displayed on the website of the Company https://www.rexcinfin.com/contact-us.html, its offices and on the lending platform.
The Grievance Redressal process of the Company follows the following principles:
Complaints by a Customer shall be responded to in the below mentioned manner and timelines. However, there may be some complaints which require deeper analysis from all possible angles which may cause delayed resolution of the complaint. In such cases, the Company will try to resolve grievances at the earliest depending on the nature of the case. Such delay in addressing the complaint beyond the prescribed time limit shall be conveyed to the complainant along with reasons for the same.
In case the Customers have any query, grievance or request, he / she can call on our helpline no. can write an email to us at [email protected] The call facility is available from 10:00 a.m. to 06:00 p.m. (Monday to Friday) and 10:00 a.m. to 05:00 p.m. on Saturdays, except public holidays.
Immediate response shall be provided to the Customer depending on the nature of the grievance. The Customer will receive response within 7 working days if not responded immediately.
If the Customer
The Customer can write an email at [email protected]
The contact No and email support of each lender is available in the website https://www.rexcinfin.com under the tab Lending Partners.